Supervisor Portal

Nairobi HQ · Main Warehouse

Supervisor Portal

Contact Centre operations · all queues

● Sample data — not live

Service level

87%

3%answered < 20s

Waiting now

4

vs last 30 days

Agents available

9 / 14

vs last 30 days

Abandoned today

11

2%vs last 30 days

Volume by hour

Voice vs WhatsApp · today

Agent states

Live

agents total 14
14agents

Queue status

  • Sales & Orders

    6 agents · longest wait 1m 40s

    2 waiting

  • Credit & Payments

    4 agents · longest wait 2m 10s

    2 waiting

  • Deliveries

    4 agents

    0 waiting