Agent Portal

Nairobi HQ · Main Warehouse

Agent Desktop

Grace Njeri · Ext. 2104 · Sales & Orders queue

● Sample data — not live

Handled today

34

6%vs yesterday

Avg handle time

4m 12s

vs last 30 days

Open conversations

7

vs last 30 days

Callbacks due

3

vs last 30 days

My contacts by hour

Today

Contacts by channel

Today

contacts total 34
34contacts

Waiting conversations

  • +254 7•• ••• 318 · WhatsApp

    Asking for invoice copy SO-24702

    2m

  • Thika Family Health · Voice callback

    Delivery ETA query

    Due 15:00